Privacy Policy

Last Updated: August 28, 2026

This Privacy Policy explains how Comfey collects, uses, stores, and handles personal information when customers visit our website at comfey.shop, contact us, or place an order. We respect the privacy of our customers and aim to handle personal information responsibly and in accordance with applicable data protection requirements. By using our website, you acknowledge the practices described in this Privacy Policy.

Information We Collect

When you visit our website, place an order, contact customer support, or otherwise interact with Comfey, we may collect personal information that is reasonably necessary to provide our products and services.

The information we collect may include:

• Name
• Email address
• Telephone number
• Billing address
• Shipping address
• Order and purchase information
• Customer support communications
• Payment-related transaction information
• IP address
• Browser and device information
• Website usage information

The specific information collected depends on how you interact with our website and services.

Information You Provide to Us

We collect information that you voluntarily provide when placing an order, completing checkout, contacting customer support, or communicating with Comfey.

Customers are responsible for providing accurate and current information when submitting an order or contacting us. This information may be necessary to process orders, communicate about purchases, provide customer support, and fulfil customer requests.

Payment Information

When you make a purchase, payment information is processed through the payment services available through our checkout.

Comfey accepts the payment methods displayed and available at checkout. Payment-related information may be handled by the applicable payment provider in order to authorize and process your transaction.

We do not ask customers to send complete payment card details through regular email or chat. For more information about payments and billing, please review our Payment Policy.

How We Use Personal Information

Comfey may use personal information for legitimate business and operational purposes connected with providing our website, products, and customer services.

We may use information to:

• Process and manage customer orders
• Arrange order fulfilment and delivery
• Process and verify payments
• Communicate about orders and customer requests
• Provide customer support
• Respond to questions and enquiries
• Maintain appropriate transaction and business records
• Identify and address technical or operational issues
• Help protect our website and transactions against misuse or fraudulent activity
• Comply with applicable legal and regulatory obligations

We use personal information only where there is an appropriate reason for doing so.

Order and Delivery Information

When a customer places an order, we collect information necessary to process and fulfil that order. This may include the customer’s name, contact details, billing information, delivery address, and order information.

Certain information may need to be shared with service providers involved in fulfilling an order, such as payment processors or delivery providers, where necessary to provide the requested service.

For complete information regarding our delivery procedures, please review our Shipping Policy.

Customer Communications

If you contact Comfey through email at support@comfey.shop, chat, or another available communication method, we may collect and retain the information included in that communication.

We may use this information to respond to your enquiry, assist with an order, address a customer service issue, or maintain appropriate records of our communications.

Automatically Collected Information

When you access our website, certain technical information may be collected automatically by our website or related technologies.

This may include information such as your IP address, browser type, device type, operating system, pages visited, referring pages, and general website interaction information.

This information may be used to operate the website, identify technical issues, understand website usage, maintain security, and improve website functionality.

Cookies and Similar Technologies

Our website may use cookies and similar technologies that help the website operate and support certain functionality.

Cookies are small data files stored on a user’s device or browser. Depending on how our website is configured, cookies may be used for functions such as maintaining shopping-cart activity, remembering website preferences, supporting checkout, maintaining website security, and understanding website usage.

Where required by applicable law, users may be provided with choices regarding non-essential cookies. Browser settings may also allow users to control or delete certain cookies, although disabling necessary cookies may affect website functionality.

How We Share Information

Comfey does not need to make personal information publicly available in order to provide our services. However, personal information may be shared with third-party service providers when reasonably necessary to operate our website, process transactions, fulfil orders, provide customer services, or comply with legal obligations.

These service providers may include payment service providers, shipping and delivery providers, website hosting or technical service providers, customer support service providers, professional advisers, and authorities where legally required.

Data Retention

Comfey retains personal information for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business and transaction records, resolving disputes, and meeting legal or regulatory obligations.

Data Security

Comfey takes reasonable administrative and technical measures intended to help protect personal information against unauthorized access, misuse, loss, alteration, or disclosure. However, no internet transmission or storage system can be guaranteed to be completely secure.

Your Data Protection Rights & Accessing Your Information

You may have rights to request access, correction, deletion, restriction, or portability of your personal information. If you wish to make a request or correct information, please contact us at support@comfey.shop.

California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the CCPA, including the Right to Know, Right to Delete, Right to Opt-Out of sale (Comfey does not sell personal information), and Right to Non-Discrimination. To exercise these rights, contact us at support@comfey.shop.

Privacy Questions and Requests

If you have questions about this Privacy Policy or wish to make a request, please contact Comfey using the details below: